Businesses depend on the systems that keep their facilities running, from electrical maintenance and fire safety to cleaning and equipment upkeep. When these services are managed separately, coordinating contractors can add operational complexity.<\/p>\n
In Lubumbashi, Democratic Republic of Congo (DRC)<\/a>, Akhenaton Kayembe<\/strong><\/a>, fundador de Deliver Express Logistics (DEL)<\/strong>, is building a business around a different approach: bringing essential facility management services together under one provider.<\/p>\n Drawing on his experience in procurement and mining logistics, Kayembe saw an opportunity to help organisations coordinate operational services through a more integrated model. DEL now offers a range of facility management and related services designed to help clients manage their facilities and day-to-day requirements more efficiently.<\/p>\n The idea for DEL emerged in 2015 during a breakfast conversation in South Africa. A discussion about operational challenges prompted Kayembe to consider how businesses could manage facility services more effectively.<\/p>\n His experience in procurement and logistics within the mining industry gave him insight into the demands of complex operations. Organisations often needed different providers for cleaning, electrical work, maintenance and other services. Coordinating these providers could make service delivery more difficult to manage.<\/p>\n Kayembe saw an opportunity to bring these needs together. DEL was established in Lubumbashi with the aim of providing businesses with a single point of coordination for facility management and logistics services.<\/p>\n The business proposition was straightforward: instead of managing several service providers independently, clients could engage one company to coordinate a broader range of operational requirements.<\/p>\n DEL provides both hard and soft facility management services. Its offering includes cleaning, heating, ventilation and air conditioning (HVAC) maintenance, electrical systems maintenance, fire safety services and merchandising support.<\/p>\n The company\u2019s model uses a single Service Level Agreement (SLA) to bring agreed services under one framework. This can give clients a clearer basis for coordinating work, defining responsibilities and managing service delivery.<\/p>\n For organisations operating in demanding industrial and commercial environments, effective coordination matters. Maintenance issues, unreliable service delivery and unclear contractor responsibilities can disrupt routine operations. An integrated provider can help reduce the administrative burden of managing separate contractors, although the results depend on the scope and quality of the services delivered.<\/p>\n For DEL, the opportunity lies in more than offering a list of services. It is in coordinating those services around a client\u2019s operational needs and building the systems and technical capacity required to deliver consistently.<\/p>\nAn operational challenge becomes a business opportunity<\/h2>\n
How Deliver Express Logistics brings services together<\/h2>\n
The Tony Elumelu Foundation and the next stage of growth<\/h2>\n